I had a coupon that didn’t redeem during a shopping trip. Shortcuts.com gave me a cash coupon credit, but when that didn’t redeem I contacted them regarding the issue. I received the following response on 2/14/2009:

Hello,

Thanks for contacting us. We have encountered a technical limitation regarding some Shortcuts.com cash coupons and the redemption process. We are currently working through this issue. In the interim, we will coordinate with Kroger to have a credit placed on your account. The Shortcuts.com cash coupon will expire and fall off. Apologies.

Regards,
Shortcuts.com

I hadn’t received any further communication from them until I received the following response directly from the Kroger yesterday.

Dear:

Thank you for contacting King Soopers. I apologize for the delay in response to your Shortcuts.com coupon redemption concern. I have added a $1.00 loyalty credit to your Sooper Card. You can use the credit on your next in store purchase. Be sure to scan your Sooper Card prior to ringing up your items and the cashier will be prompted to ask you if you wish to use the credit on your purchase. Please let us know if we can be of further assistance.

Sincerely,
Consumer Affairs

The cash coupon was for .40, but Kroger ended up crediting me for $1. Definitely a positive experience with Shortcuts.com and Kroger. I didn’t mind the wait time since most companies give you 4 to 6 weeks for a response.

I thought I would share my experience for anyone looking for similar help with Shortcuts.com.